Returns & Cancellation
At Fabenzo, each fabric we supply goes through strict quality checks from multiple hands ensuring accurate measurements, defect-free designs or prints, undamaged and unworn condition.
1. RETURNS or EXCHANGE
In rare cases, where you wish to return or exchange full or partial order either because order is not as per the specifications or product did not meet the desired expectations (not applicable in case of fabrics measuring below 2 mtrs & bought on sale), you may place a request for return or exchange by sending us an email at firstname.lastname@example.org or you can post it at the following address: “Attn: 17, Appaji Rao Lane C.T.Street, Cross, Bengaluru, Karnataka 560002, Phone Number: +91-8217771201” with your order number in the subject, the image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order. The refund shall be subject to conditions detailed in clauses no 1 and 2.
Please Note: Following products are NOT returnable & exchangeable unless defective.
- Fabrics measuring below 2 meters in length.
- Products bought on Sale.
- Pre-Cut Fabrics.
- Gift Cards.
- Fabrics Printed or Dyed on Demand.
1. When Product is Defective or Damaged
1.1. REFUND POLICY
1.1.1. In all instances of returns covered under clause 1.2, customers shall get full refund against the returned products.
1.1.2. Discounts on a bulk order valued INR 15000, or above, shall be adjusted on a pro-rata basis and shall be applicable on the actual net value of the order after a return.
1.1.3. The customer shall return the package and share a scanned copy of the receipt via email/Whatsapp.
1.1.4. All refunds are by default processed as gift cards of equivalent value which a customer can use to buy products on https://fabenzo.com/ for 6 months. If a customer chooses otherwise, the refund can be transferred back into source (for pre-paid orders) or bank account (for cash-on-delivery orders).
1.2. COVERED as Defect or Damaged
1.2.1. Substantially inconsistent visual appearance in terms of print, texture, or colors is visible right at the time of product first unpacked
1.2.2. The fabric is abruptly torn and is not usable
1.2.3. The structure is loosely woven in part or areas, or the weave is damaged or torn
1.2.4. Weight per meter varies more than 25%
1.3. NOT COVERED as Defect or Damage
1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real life.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric are clearly mentioned on the respective product page.
1.3.3. Any fabric ordered below 2 meters of measurement doesn’t qualify for a return.
1.4.1. Any request for exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
1.4.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
1.5. Conditions of Returned Products
1.5.1. The tags on the product should be intact.
1.5.2. The product should be unwashed, unused, unstitched, and in an undamaged condition.
1.5.3. The item needs to be returned along with the original packaging.
1.5.4 Sale products will not be returnable or exchangeable except in case of a defect.
2. When A Customer Does Not Like The Product
2.1. Refund Policy
We Don't accept returns if the customer does not like the Product. As all our fabrics are cut from their respective Rolls and after cutting them, it becomes a cut piece. We also don't accept return for DYED fabrics.
1. You can cancel an order until it has not been shipped out of our Warehouse which is notified through an email within 24 to 48 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the requested bank account.
2. You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number.
3. You can cancel the order by calling us on the customer care number.
4. If you had selected Cash on Delivery at the time of placing an order, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from order cancellation.
If you still have any queries about our Returns & Exchange policy kindly drop us an email at fabenzo.sales@gmail..com, we will reply you within 1-2 working days.