At Fabenzo, each fabric we supply goes through strict quality checks from multiple hands ensuring accurate measurements, defect-free designs or prints, and undamaged and unworn condition.
A. RETURNS or EXCHANGE
In rare cases, where you wish to return full or partial order. you may place a request for return by sending us an email at fabenzo.sales@gmail..com with your order number in the subject, the image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order. The refund shall be subject to conditions detailed in clauses no 1 and 2. Returns or Exchanges will also NOT be entertained if the products have been DYED by us, as per your Order.
1. When Product is Defective or Damaged
1.1. REFUND POLICY
1.1.1. In all instances of returns covered under clause 1.2, the customer shall get a 50% full refund for the returned products.
1.1.2. Discounts on a bulk order valued INR 15000, or above, shall be adjusted on a pro-rata basis and shall be applicable on the actual net value of the order after a return.
1.1.3. The customer has to send the return and bear the cost of it. Once Delivered to us, a refund will be processed
1.1.4. All refunds are by default processed as gift cards of equivalent value which a customer can use to buy products on www.fabriclore.com for 3 months. In case a customer chooses otherwise, the refund can be transferred back into source (pre-paid) or bank account (Cash-On-Delivery).
1.2. COVERED as Defect or Damaged
1.2.1. Substantially inconsistent visual appearance in terms of print, texture, or colors is visible right at the time of the product is first unpacked
1.2.2. The fabric is abruptly torn and is not usable
1.2.3. The structure is loosely woven in part or areas, or weave is damaged or torn
1.2.4. Weight per meter varies more than 25%
1.3. NOT COVERED as Defect or Damage
1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric is clearly mentioned on respective product page.
1.3.3. Any fabric ordered below 2 meters of measurement doesn’t qualify for return.
1.4.1. We don't provide exchanges unless there are some rare exceptions made by us.
1.5. Conditions of Returned Products
1.5.1. The tags on the product should be intact.
1.5.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
1.5.3. The item needs to be returned along with the original packaging.